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Guides and answers for organisations listed on the TWINT Giving Portal and for everyone who donates through it.

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For organisations

Getting listed, setting up your profile and reaching more donors with campaigns.

Onboarding

Eligibility Criteria for Listing on the TWINT Giving Portal

Discover the criteria your organisation needs to meet to qualify for onboarding to the TWINT Giving Portal.

eligibility-criteria-for-listing-on-the-twint-giving-portal

requirements, criteria, ZEWO, tax exemption, non-profit, apply, onboarding, RaiseNow account

Everything You Need to Know About Your Organisation Profile on the TWINT Giving Portal

The TWINT Giving Portal helps increase your organisation's visibility and attract new donors. Learn more about the benefits of having a profile on the portal – and how to set it up effectively.

everything-you-need-to-know-about-your-organisation-profile-on-the-twint-giving-portal

profile, background image, logo, headline, description, languages, 2072 x 1512, PayLink

Onboarding on the TrueTurn Bridge

This article explains which information and documents are required for onboarding on TrueTurn Bridge. It gives you an overview of what should be prepared in advance in order to complete the registration process efficiently.

which-documents-do-you-need-for-onboarding-on-trueturn-bridge

Bridge, sign up, registration, documents, UID, VAT, legal form, link RaiseNow, email address

How to disconnect your TrueTurn account from RaiseNow

This article explains how TrueTurn organisation administrators can disconnect their RaiseNow account from TrueTurn. Once disconnected, donation collection through TrueTurn will no longer be possible.

how-to-disconnect-from-raisenow

disconnect, unlink, deactivate, RaiseNow Connect, reconnect, cancel

Campaigns

Increase the visibility of your fundraising projects with targeted campaigns

Find out everything about the different campaigns you can set up in the TWINT Giving Portal.

targeted-campaigns

Spotlight, Featured, emergency, CPC, cost per click, setup fee, prices, budget, cost cap, duration, impressions, click-through rate

Image Requirements for TWINT Spotlight Campaigns

Are you preparing a Spotlight campaign? Here you’ll find all the important image guidelines.

image-requirements-for-twint-spotlight-campaigns

images, visuals, children, 1128 x 512, illustrations, image rules

Take off with your Featured Campaign on TWINT Giving Portal

Image sizes, text lengths and video specs for your Featured Campaign on the TWINT Giving Portal.

take-off-with-your-featured-campaign-on-twint-giving-portal

teaser, 1400 x 840, 1080 x 1920, video, mp4, H.264, slideshow, 550 characters

How billing works for Spotlight Campaigns: cost cap, clicks and invoicing

Booked a Spotlight Campaign? Learn what’s included, how clicks are charged, how the cost cap protects your budget, and when you get invoiced.

spotlight-campaign-billing-cost-cap

spotlight, cost cap, budget, cost per click, CPC, clicks, billable click, billing, invoice, payment terms, setup fee, featured campaign included, VAT

General

Gain recurring donors on the TWINT Giving Portal

The TWINT Giving portal provides organisations with an easy and efficient way to offer regular donations while providing donors with a unique experience for supporting on a regular basis.

gain-recurring-donors-on-the-twint-giving-portal

monthly donations, subscription, recurring, sponsorship, membership, pay per acquisition

Guidelines and Tips for Images

This article provides the key criteria and do’s & don’ts for images on the TWINT donation portal to ensure your visuals are effective and appropriate for your target audience.

guidelines-and-tips-for-images

photos, image guidelines, black and white, collage, consent, stereotypes, dos and don'ts

Guidelines and Tips for Copy

These guidelines help ensure that all content is written in a sensitive, neutral, and responsible manner. The goal is to describe suffering and impacts on people, animals, and the environment without using emotionalising, military, or politically charged language.

guidelines-and-tips-for-campaign-copy

wording, language, war, military, terms to avoid, tone, texts

Understanding Conversion Triggers in TrueTurn Bridge

Discover what drove your donations and which channels perform best for your organisation on the TWINT Giving Portal.

understanding-conversion-triggers-in-trueturn-bridge

analytics, insights, dashboard, statistics, channels, favourites, trending, search, direct link, conversion

TrueTurn Listing Packages Overview

TrueTurn offers three listing packages for charitable organisations on the TWINT Giving Portal: Regional, National, and Emergency. Each package is designed to match the scope and nature of your organisation’s work.

trueturn-listing-packages-overview

prices, pricing, cost, Regional, National, Emergency, CHF 20, CHF 80, CHF 950, contract, Ron Orp

Find the right regions for your organisation

With the Regional listing package, TrueTurn divides Switzerland into seven listing regions. Your listing fee applies per region selected.

find-the-right-regions-for-your-organisation

cantons, map, Zurich, Bern, Geneva, Ticino, regional listing

For donors

Regular donations, your donation summary and tax deductions.

TWINT Giving Portal

Do Good and Save Taxes – Donation Summary for Your Tax Return in the TWINT Giving Portal

Here you will find answers to the most frequently asked questions about your donation deductions for taxes.

donation-overview

tax, tax deduction, donation receipt, tax return, certificate, download, summary

Regular Donations on the TWINT Giving Portal – more long-term impact, full control

Here you will find answers to the most frequently asked questions about regular donations.

regular-donations

monthly donation, cancel, change, pause, subscription, CHF 5

Didn’t find your answer?

Write to us at support@trueturn.com and we’ll help you out.